RICOH COLOMBIA · 2 weeks ago
Area Customer Service Coordinator
Washington, DC
Full-time
Onsite
Entry Level
1+ years expRicoh is an integrated solutions provider committed to delivering exceptional customer experiences. As an Area Customer Service Coordinator, you will support daily operations, implement new services, and foster a customer-centric environment to ensure service excellence within your assigned area.
Information Technology & Services
Responsibilities
Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights
Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers
Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements
Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service
Flexible with the work hours between 6:00AM - 7:00PM and possible overtime with certain events that take place in the evenings and/or weekends
Must be able to operate a courier vehicle for making courier collections and deliveries, as needed
Qualification
Required
High school diploma with at least 12 months of relevant work experience
Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/-60 miles radius
Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset
Flexible with the work hours between 6:00AM - 7:00PM and possible overtime with certain events that take place in the evenings and/or weekends
Must be able to operate a courier vehicle for making courier collections and deliveries, as needed
Preferred
Additional education beyond high school is encouraged
Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations
Demonstrated with prior experience in customer service or related fields
Commitment to personal growth and accountability through ongoing education and development opportunities
Benefits
Medical, dental, life, and disability insurance options
Retirement Savings Plan (401K)
Health Savings Account (HSA)
Flexible Spending Account (FSA) investments
Team member tuition assistance programs
Paid vacation time
Paid holidays annually
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase