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Sage Hospitality Group · 1 day ago

Spa Receptionist - Dune House Hotel & Spa - Jacksonville, FL

Atlantic Beach, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Sage Hospitality Group is transforming One Ocean Resort & Spa into The Dune House at Atlantic Beach, a luxury property focused on modern coastal living. The Spa Receptionist is responsible for managing the reception area, greeting guests, handling inquiries, and ensuring a smooth check-in and check-out process.

HospitalityLifestyleReal Estate Investment

Growth Opportunities

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied

Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files

Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services

Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone

Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention

Qualification

Customer service skillsCash handling proceduresComputerized cash registerMathematical aptitudeFluent in EnglishCommunication skillsOrganizational skillsAttention to detail

Required

High School diploma or equivalent

Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills

Must be fluent in oral and written English

Must have vision ability to read written communication, including computer screens

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing

Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks

90% of shift is standing

Bending/kneeling - repeated bending and kneeling required while filing

Mobility - must be able to reach all areas of hotel to assist clients

Occasional carrying and lifting of files and office items up to 25 lbs