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Salelytics · 1 day ago

$16-$17/HR Inbound Sales Representative

Texas, United States

Full-time

Onsite

New Grad, Entry Level

$16/hr - $17/hr

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. The Sales Associate is responsible for connecting with existing and potential customers and processing various incoming and outgoing sales focused phone calls in accordance with policies and procedures.

Customer ServiceSalesService Industry

Work & Life Balance

Responsibilities

Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures

Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations

Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service

Depending on program requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based from product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer

Agents should maintain established quality and completed calls per hour goals while supporting program goals and objectives

Maintain excellent product knowledge regarding product offers, pricing and upsells

Exercise exceptional customer service skills optimize each contact with the customer

Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations

Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner

Maintain required documentation in an accurate and timely manner using established systems

Maintain strict confidentiality of information provided by customer or data accessed within assigned systems

Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls

Establish and maintain a professional relationship with internal/external customers, team members and department contacts

Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided