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Clearcover · 2 days ago

Claims Representative, Bodily Injury

United States

Full-time

Remote

Mid Level

$68K/yr - $78K/yr

3+ years exp

Clearcover is revolutionizing the car insurance industry by providing affordable and hassle-free solutions. The Claims Representative, Bodily Injury role is crucial in guiding customers through the claims process, assessing bodily injury claims, and ensuring customer satisfaction during challenging moments.

Auto InsuranceFinancial ServicesInsuranceInsurTech

Responsibilities

Guide our customers through the claims process

Assess auto bodily injury claims with urgency to determine the extent of injuries, liability, and coverage

Address physical damage claims and guide customers through the repair process

Conduct thorough investigations into the circumstances surrounding injury claims

Collect and analyze evidence, statements, and police reports to establish liability

Utilize medical expertise to evaluate the reasonableness and necessity of medical expenses

Engage in negotiations with claimants, legal representatives, and medical professionals to reach fair and amicable settlements

Manage expense budgets

Present claims to committees regarding file strategies

Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues

Fanatically monitor and manage incoming and outgoing customer interactions via email, chat, text, and phone

Contribute to process and product information in the team's Knowledge Base

Identify and assess customers’ needs through relatively unstructured interaction

Build sustainable relationships and trust with customers through open and interactive communication

Keep records of customer interactions and file documents

Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to service level guidelines and policies)

Ability to act independently and autonomously when appropriate to drive optimal outcomes

Qualification

Bodily injury claims experienceMedical terminology knowledgeLitigation process knowledgeCRM systems familiarityCustomer orientationHumorActive listening skillsWriting skillsTime management

Required

Proven experience as a Claims Representative with a focus on bodily injury claims

In-depth knowledge of medical terminology and the injury claims process

Intermediate knowledge of the litigation process

Demonstrated ability to remain friendly under pressure and resilient to negativity

Demonstrated ability to balance the needs of the customer with the needs of the business

Excellent writing and grammar skills

Strong active listening skills; able to communicate clearly through phone conversations

Capable of writing with impact through email, text, chat, or social media

Familiarity with CRM & support systems and practices

Customer orientation and ability to adapt/respond to different types of individuals

Ability to multitask, prioritize, and manage time effectively

A tactful, timely sense of humor is also a must. We're getting funnier but we can still be funnier-er

Adjuster or P&C insurance license required

3+ years of auto bodily injury experience required

Preferred

Auto litigation experience preferred

NSA experience preferred

College degree preferred

Benefits

Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.

Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.

Pre-tax benefits, disability, and life insurance.

401(k). We contribute 3%, even if you contribute nothing.

Generous vacation, 12 paid holidays, and parental leave.

Equity in the company and an annual bonus program.

If Clearcover is available in your state, you could have access to an employee discount on auto-insurance!