Skagit Regional Health · 6 days ago
Epic Senior Applications Analyst
Mount Vernon, WA
Full-time
Onsite
Senior Level
$39.86/hr - $59.79/hr
5+ years expSkagit Regional Health is looking for a Senior Applications Analyst to serve as a mentor to their application teams. The role involves advanced analytical expertise, application design, development, and quality assurance, while collaborating with stakeholders to enhance application functionality and support services.
Health Care
Responsibilities
Demonstrate application/business analysis skills by understanding all relevant data, processes or information relative to a problem/design, identify the relationships between these points and evaluate the impacts a design/change imparts on users, other applications, etc
Document current and proposed data flows within your application(s) as well as with other systems or interfaces
Exhibit the ability to: define the plan of work, discover current data elements and possibilities, assess those elements and possibilities, and create a written specifications/requirements
Collaborate/work with stakeholders and customers to identify and document key business requirements for application
Develop application functionality to address user requirements and that integrates well with other components/functions of the application
Gain an understanding of all relevant data and event interfaces between assigned applications and other applications it interacts with regularly
Understand and coordinate with other individuals and analysts for testing functions including unit testing, integration testing and interface testing
Can independently build and execute a test plan
Capably share and articulate your application design and requirements findings with your peers, stakeholders/customers and managers
Effectively tailors communication for the audience; articulates technical issues in a clear and concise manner
Produces written documentation that records proposed design and changes for peers and customers
Regularly initiates and communicates issues and concerns to stakeholders, peers and managers
Utilize established document structures and tools to create requirements documents, tip sheets and other materials
Addresses hardware needs and engages appropriate teams to troubleshoot hardware peripherals
Follows established change management, maintenance and upgrade processes
Understand planned and unplanned downtime procedures
Requests vendor changes and support of application per policies
Participate in end user downtime activities, both preparatory and actual downtime events, developing tools and support structures to enable users to utilize manual processes and then migrate back to the application when online
Monitor all issue and service request tickets, including meeting service level agreements for communication and closure via service level agreements; this includes a regular review and prioritization of issues weekly or via another identified time standard
Provide after hours and weekend on call support services as required for assigned application(s)
Provide mechanisms for user reporting of application and system deficiencies as well as system improvements
Assure application changes impacting user workflows are communicated and understood by recipients
Provide customer service by exhibiting empathy, patience, respect and a positive attitude; actively listen to customer concerns and address them honestly and objectively
Communicate with application vendor on issues requiring their support or intervention
Be knowledgeable of all system environments associated with application, their purpose and when they are updated/changed
Able to work with stakeholders and other IS staff to translate business needs into technical/application specifications and configuration
Utilize tools and processes to identify, report and resolve issues and risks
Participate in user oversight committees/workgroups as requested, completing any assigned tasks
Report progress on your assigned tasks
Participate in on call rotations on nights and weekends
Other duties as assigned
Qualification
Required
Bachelor's degree in computer science, business management or a clinical profession (nursing, laboratory science, pharmacy, etc.)
Must maintain Epic certification, required within ninety (90) days of completing training for certification testing, employees will be given three chances to pass each certification test
Serving in an analyst or computer system support (five years)
Experience in and knowledge of health system operations (five years)
Advanced problem solving skills and critical thinking talents that provide for objective analysis and evaluation of an issue or idea
Ability to define successful outcomes for assigned projects
Demonstrate self-motivation, able to independently manage workloads and priorities
Effectively communicate – both orally and in writing – to a variety of audiences in a professional manner
Produce effective documentation and materials, including: cross-application status reporting, professional quality documents to share with customers and escalation of issues to leadership
Communicate effectively with high level stakeholders by providing a concise and balanced perspective of the opportunities and risks
Ability to manage multiple projects simultaneously, and able to quickly reposition this work without delays
Preferred
Bachelor's degree in computer science, business management or a clinical profession (nursing, laboratory science, pharmacy, etc.)
Serving in an analyst or computer system support (five years)
Experience in and knowledge of health system operations (five years)
Epic team resources should possess proficiencies in other applications, particularly those relevant to their function
Benefits
Medical
Dental
Vision
457b/401a (retirement)
Long term disability
Paid time off
Sick time pay
Company
Skagit Regional Health
Skagit Regional Health is a healthcare leader in northwest Washington state, providing advanced technology and high quality, patient-centered care to the people of Skagit, Island and north Snohomish Counties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Ivie
President/Chief Executive Officer
Tamara Cesena, MBA, CHFP
Chief Financial Officer
Company data provided by crunchbase