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Maryland Oncology Hematology · 22 hours ago

Patient Service Representative | Scheduler

Minneapolis, MN

Full-time

Onsite

New Grad, Entry Level

$20/hr - $27/hr

Maryland Oncology Hematology is committed to fostering a diverse and inclusive workplace. The Patient Service Representative | Scheduler will be responsible for handling incoming calls, scheduling patient appointments, and maintaining accurate patient records while ensuring confidentiality and efficiency in the front office.

Health CareHospitalMedicalOncology

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner

Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel

For new and or referred patients, sets patients up in system with appropriate documentation and coding

Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary

Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR)

Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice

Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested

Prepares correspondence, memos, forms and other typing as requested by supervisor

May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed

Qualification

Electronic medical recordsElectronic scheduling systemsHealthcare experienceBasic computer skillsCustomer service skillsMulti-taskingOrganizational skillsDetail-oriented