Auto Field Adjuster Associate Manager jobs in United States
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Allstate · 3 weeks ago

Auto Field Adjuster Associate Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$80K/yr - $156K/yr

National General is a part of The Allstate Corporation, which offers various insurance products. The Associate Manager is responsible for providing exceptional claims service through chat while managing a team of adjusters, ensuring performance and execution of claim processes.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital
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Responsibilities

Frequently participates in special projects as a subject matter expert
Manages and oversees performance of vendors
Oversees response to highly complex arbitrations contentions
Oversees the negotiation of highly complex claim settlements
Oversees the resolution of highly complex customer conflicts or issues
Analyzes unit reports and supports the achievement of business unit objectives
Defines, analyzes, and tracks department, section, and/or unit measures
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews

Qualification

Claims ManagementTeam LeadershipPerformance CoachingConflict ResolutionCustomer Service

Required

Experience managing and motivating a team of adjusters or vendors
Ability to provide exceptional claims and inquiry service
Experience in overseeing performance and managing customer conflicts
Strong analytical skills to define, analyze, and track department measures
Experience in conducting performance reviews and providing coaching and mentoring
Ability to oversee negotiation of complex claim settlements
Experience in handling highly complex customer conflicts or issues

Preferred

Experience in the insurance industry, particularly in auto claims
Knowledge of operational initiatives related to claims processing
Familiarity with performance metrics and business unit objectives

Company

Allstate

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Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
dateFounded in 1931
location
Northbrook, Illinois, USA
people-size10001+ employees
web-link
http://www.allstate.com

Funding

Current Stage
Public Company
Total Funding
$500M
2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity
1993-06-11IPO

Leadership Team

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Jonathan Adkisson
SVP & General Manager - Direct Distribution
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Guy Hill
Executive Vice President, Product
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