JSI Datacom ยท 2 days ago
Administrator
Greensboro, NC
Full-time
Onsite
New Grad, Entry LevelJSI Datacom is a managed IT services and cybersecurity solutions provider based in North Carolina. They are seeking a reliable and detail-oriented Administrative & Operations Coordinator to support daily office operations, manage procurement tasks, and provide excellent customer service to clients.
Cyber SecurityInformation TechnologyVoIP
Hiring Manager
Joe Joplin
Responsibilities
Answer incoming phone calls and provide a professional first point of contact
Receiving professional and in-person customer deliveries
Gather initial issue details and triage calls into our PSA system (Autotask)
Route requests to the appropriate technician or department
Communicate clearly with clients regarding ticket status, scheduling, and next steps
Monitor shared inboxes and voicemails for timely responses
Create, update, and manage support tickets in Autotask PSA
Perform initial ticket triage by gathering issue details, confirming urgency, and applying appropriate priority and category
Dispatch tickets to the appropriate technician or queue based on issue type, availability, and service level expectations
Coordinate scheduling with clients for service appointments and follow-ups
Track ticket progress and follow up internally to keep work moving
Communicate status updates to clients when appropriate
Ensure tickets are documented accurately and consistently for billing and reporting purposes
Escalate urgent, time-sensitive, or high-impact issues to management promptly
Assist with ordering hardware, software licenses, and subscriptions
Work with vendors and distributors on quotes, order status, and returns
Track orders and notify technicians and clients of delivery timelines
Maintain basic inventory records and warranties (with guidance from technical staff)
Assist with documentation updates in IT Glue (non-technical entries)
Support internal processes such as onboarding/offboarding checklists
Help prepare customer communications and service review materials
Handle general office organization and administrative tasks
Run occasional local errands (shipping, pickups, deliveries)
Work closely with technicians to keep work flowing smoothly
Escalate urgent or sensitive issues to management as needed
Support leadership with operational and customer service initiatives
Qualification
Required
Strong verbal and written communication skills
Professional phone presence and customer-focused mindset
Highly organized with strong attention to detail
Comfortable using computers, email, and basic business software
Ability to multitask and prioritize in a fast-paced environment
Ability to maintain confidentiality and professionalism
Preferred
Prior experience in an MSP, IT company, or professional services office
Familiarity with ticketing systems (Autotask, ConnectWise, etc.)
Familiarity with QuickBooks accounting systems
Experience with procurement, ordering, or vendor coordination
Basic understanding of IT terminology (training provided)
Experience working with small business clients
Reliable transportation for local errands
Company
JSI Datacom
JSI Datacom is a managed IT services firm offering support, cybersecurity, VoIP, cloud, and hardware solutions to small businesses.
Founded in 1997
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase