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UMass Memorial Health · 23 hours ago

Epic Security Applications/Systems Analyst

Worcester, MA

Full-time

Onsite

New Grad, Entry Level

$56K/yr - $101K/yr

UMass Memorial Health is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. The Epic Security Applications/Systems Analyst is responsible for implementing and supporting clinical and business applications, collaborating with stakeholders to ensure technical solutions align with business processes.

DiabetesEducationHealth CareHospitalMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines

Proactively identifies barriers to completing work and escalates issues as needed

Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication

Attends product demonstrations and assess system functionality against customer requirements

Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users

Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features

Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams

Investigates and resolves issues related to application, system configuration, and security setup

Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts

Troubleshoots application components within server configurations, including system services and interface jobs

Works with third-party vendors to install, configure, and troubleshoot vendor software

Effectively participates in critical incident response and escalate appropriately as needed

Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles

Partners with the training team to create end-user training materials

Actively learns and applies new skills to improve support for customers and coworkers

Stays current with core application certifications, system development, and emerging trends in information systems technology

Actively participates in professional development programs defined by department

Demonstrates adaptability to dynamic responsibilities and evolving project requirements

Must be able to work off hours as needed and participate in an on-call rotation

Qualification

Epic certificationWorkday certificationEnterprise platforms experienceHealthcare experienceProblem solvingTime managementDecision-makingEffective communication

Required

High school diploma/GED

Epic/Workday/Application certification(s) or ability to achieve, as required by department

Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused

Able to effectively communicate to staff at all levels of the organization

Preferred

Experience with enterprise platforms (EHRs/ITSM/ERPs)

Healthcare experience

Benefits

Signing bonus

Company

UMass Memorial Health

Glassdoor4.0

UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.

Founded in 1999

Worcester, Massachusetts, USA

10001+ employees

https://www.ummhealth.org

H1B Sponsorship

UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)