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Yardi · 1 day ago

Associate Technical Account Manager

United States

Full-time

Remote

New Grad, Entry Level

$31.25/hr - $32.81/hr

Yardi is a pioneer in the property tech industry, and they are seeking an Associate Technical Account Manager to support multifamily residential clients with their property management software solutions. In this role, you will provide technical support, troubleshoot issues, and collaborate with clients to ensure their success with the software.

Property ManagementPropTechReal EstateSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone

Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions

Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success

Champion client success by sharing relevant product features, best practices, and personalized guidance

Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients

Enjoy a continuous journey of learning as you master our products and industry trends to drive client success

Qualification

Yardi softwareTechnical supportCustomer serviceProblem-solvingQuick learnerCommunication skillsDetail-orientedAdaptabilityRelationship building

Required

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience

Comfortable providing live support via phone and email, confidently troubleshooting technical issues

A proactive problem-solver with a strong customer-focused mindset

Detail-oriented and process-driven, with a focus on accuracy and efficiency

Adaptable and flexible; you thrive in fast-paced, ever-changing environments

Skilled at building strong relationships and earning trust with clients

Driven to exceed expectations and deliver exceptional customer service

A quick learner who embraces new tools, technologies, and concepts

Naturally organized and able to prioritize tasks with clarity and confidence

Preferred

Familiarity with property management or real estate software, particularly Yardi

Hands-on experience with technical support and application troubleshooting

Benefits

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Company

Yardi

Glassdoor4.1

Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector.

Founded in 1984

Ottawa, Ontario, CAN

10001+ employees

https://www.yardi.com

H1B Sponsorship

Yardi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (13)

2023 (12)

2022 (14)

2021 (10)

2020 (23)