Technical Support Analyst jobs in United States
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PBS Systems · 22 hours ago

Technical Support Analyst

positionArlington, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

PBS Systems is the fastest growing "All Inclusive Business Platform" vendor in North America, seeking a Technical Support Analyst to join their Client Services team. The role involves providing top quality knowledge to clients, handling troubleshooting, and ensuring customer satisfaction through various support channels.

Software

Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieving relevant certification in line with department needs and requirements
Achieving and exceeding KPI targets and other Metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Qualification

Windows Operating SystemsCompTIA A+Network+PC hardware knowledgeCustomer service skillsMulti-taskingProblem solvingDocumentation abilitiesTime managementCommunication skills

Required

Relevant certification or post-secondary Diploma or Degree
Valid Driver's License
Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers
Previous experience working with Networks (TCP/IP)
Basic LAN/WAN knowledge
CompTIA A+ and Network +
Thorough understanding of PC hardware and software as well as Microsoft Products
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Excellent verbal and written communication skills
Ability to work within and meet set deadlines
Strong base knowledge of industry standard business applications
Willingness to commit to an ongoing system of education and cross-training

Benefits

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
Free parking
Staff events
Great referral bonus
Staff discounts with GM, Dell, and more

Company

PBS Systems

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Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
dateFounded in 1972
location
Dubuque, Iowa, USA
people-size501-1000 employees
web-link
https://www.pbssystems.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-03-01Acquired
Company data provided by crunchbase