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Leidos · 1 day ago

Help Desk Supervisor/Sr. User Trainer

Washington, DC

Full-time

Onsite

Mid, Senior Level

$66K/yr - $119K/yr

2+ years exp

Leidos is looking to hire a Help Desk Supervisor/Sr. User Trainer to work at the Office of the Pardon Attorney in Washington, DC. In this role, you will provide on-site technical support and assist with updates to a public-facing website, while also managing user training and data management systems.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide on‐site technical resource/support who should be comfortable with making visually appealing and data‐accurate updates to a public facing website

Quick learner who is willing to learn new data management systems in order to provide high‐level support, as well as day‐to‐day management

Create, modify and run daily, weekly, monthly and quarterly reports, as requested

Provide technical support to new and current users of the internal database system

Assist in testing database functionality following upgrades or fixes

Make updates to website based on specific data points at regular intervals

Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting

Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments

Qualification

Technical supportDatabase managementWebsite updatesMicrosoft Office SuiteDrupalSharePointTeaching experienceCybersecurity awarenessSupervisory experienceCommunication skills

Required

Excellent written and oral communication skills

Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint

Familiarity using Drupal, TEAMS or TEAMS Apps

Experience with SharePoint (Administrative Role)

Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred

At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred

Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported

Should be an expert user of the Government's word processing, spreadsheet, and email systems

Must be a U.S. Citizen and able to obtain a Public Trust clearance