Uber · 22 hours ago
Global Quality Calibration Specialist III
Phoenix, AZ
Full-time
Onsite
Entry Level
$27.25/hr - $27.25/hr
1+ years expUber is transforming customer experience audit processes through a behavior-based program and automated measurements. They are seeking a Global Quality Calibration Specialist to review and score interactions across all lines of business, focusing on data integrity and continuous improvement opportunities.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Perform targeted reviews in order to isolate, label, and store highly effective behavior examples
Review and provide recommendations for improvements to quality program standards
Conduct group calibrations requiring subject matter expertise and attention to detail
Contributes to overall team effort by accomplishing individual tasks to completion
Maintain focus on data integrity and producing work of the highest quality
Work with stakeholders across Global Quality and Regional CommOps team
Identify and promote continuous improvement opportunities in training, process, and policies
Collaborate seamlessly with diverse teams/ functions to ensure optimal customer interaction outcomes
Confidently navigate and resolve ambiguity using critical thinking, a customer centric mindset and effective problem solving
Qualification
Required
More than 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area
Minimum of 1 year of experience in Quality within the company environment (mandatory)
Prior experience in service, retail, or customer support for a high-volume, high-visibility organization
Exceptional written and verbal communication skills for conducting calibrations and collaborating cross-functionally
Ability to manage stakeholders and build consensus across cross-functional teams (e.g., CommOps, Product, Training)
Demonstrated experience in identifying and presenting observed trends to drive process improvement and policy changes
Proven ability to demonstrate a high degree of self-management and thrive in ambiguous environments
Proven ability to work in a highly detail-oriented environment, demonstrating a strong focus on data integrity
Confident in presenting findings and recommendations to leadership and diverse stakeholder groups
English business proficiency required
Preferred
Experience with Google Suite
Spanish language proficiency is a plus
Benefits
You will be eligible to participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-08
2026-01-08
Business Insider
2026-01-07
Company data provided by crunchbase