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Ampcus Inc · 1 day ago

Technician, Enrollment II

United States

Full-time

Remote

Mid Level

3+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The Technician Enrollment II is responsible for ensuring that members are accurately enrolled into client member enrollment systems in a timely manner, coordinating with various stakeholders to manage enrollment processes effectively.

Data ManagementInformation Technology

Responsibilities

Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts

Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events

Complete monthly reconciliation processes and resolve discrepancies in a timely manner

Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited

Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill

May assist with initial training for new hires and training refreshers for experienced hires

Qualification

FacetsExcelICD 10 knowledgeCPT knowledgeDetailed orientedQuick learnerMedical record uploadPaymentIntegrity analysis

Required

High School Diploma or GED

3 years' experience in membership enrollment, member services, billing, claims operations, and/or data analysis

Detailed oriented, quick learner

Facets must have

Excel is a must-have

Make detailed notes in spreadsheet

Medical record document upload in the system

Payment and integrity analyst

Preferred

Must be able to work effectively in a team environment, Proficient

Must be able to adapt swiftly to multiple and rapidly changing priorities, Proficient

Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, Proficient

Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate client system, Proficient

Must be able to utilize Microsoft Office Suite, especially Excel, Proficient

Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging