Austin Bank ยท 1 day ago
Customer Service Rep. in Longview Oak Forest
Longview, TX
Full-time
Onsite
New Grad, Entry LevelAustin Bank is committed to providing superior customer service and fostering strong relationships with clients. The Customer Service Representative is responsible for understanding regulatory requirements, promoting customer loyalty, and contributing to a positive team atmosphere within the branch.
BitcoinFinancial ServicesVenture Capital
Responsibilities
Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions
Exhibits superior customer service as an Austin Bank team member
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs
Helps promote a loyal relationship between the customer and Austin bank
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc
Takes advantage of appropriate communication channels regarding bank related business matters
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally
Greets customers and provides superior customer service
Qualification
Required
Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions
Exhibit superior customer service as an Austin Bank team member
Demonstrate high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs
Help promote a loyal relationship between the customer and Austin bank
Participate in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals
Stay abreast of company communications by reading publications, announcements and company e-mails, etc
Take advantage of appropriate communication channels regarding bank related business matters
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally
Greet customers and provide superior customer service
Company
Austin Bank
Austin Bank is a bank that offers personal banking, business banking, and loan services.
Founded in 1900
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Gunnels
Sr. Executive Vice President Chief Credit Officer
Company data provided by crunchbase