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CoralTree Hospitality · 1 day ago

Host/Hostess- Pier Top

Fort Lauderdale, FL

Full-time

Onsite

Entry Level

1+ years exp

CoralTree Hospitality is a leader in the hospitality industry, and they are seeking a dedicated Host/Hostess to join their Pier Sixty-Six Resort team. This role focuses on providing excellent service in a high-end cocktail lounge, ensuring a personalized and hospitable experience for guests.

CateringEventsHospitalityHotelRestaurants

Responsibilities

Warmly greet guests upon arrival at the cocktail lounge, providing a personalized and hospitable welcome

Assist guests with seating arrangements, considering their preferences and group size, to ensure a comfortable and enjoyable experience

Manage the waitlist during peak hours, providing accurate wait time estimates and keeping guests informed of their status

Maintain a tidy and organized hostess station, including menus, reservation books, and seating charts, to facilitate smooth operations

Communicate effectively with servers and bartenders to coordinate seating assignments and ensure timely service for guests

Monitor the flow of guests in the lounge, anticipating and addressing any potential service issues or guest concerns

Assist with answering phone calls, taking reservations, and providing information about the cocktail lounge and resort amenities

Uphold the resort's standards of professionalism, courtesy, and hospitality at all times while interacting with guests and colleagues

Collaborate with other departments, such as food and beverage and guest services, to enhance the overall guest experience

Oversee guest inquiries, complaints, or special requests with professionalism and efficiency

Adhere to departmental policies and procedures

Effectively communicate with peers, management, line, and front-of-the-house employees

Practice effective listening: (seek to understand)

Perform related duties as required

Be responsible for the cleanliness of the immediate work area as well as the general property

Adhere to proper grooming, dress and uniform standards as set forth by Resort policy

Be courteous to all guests and coworkers

Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook

Maintain complete knowledge of all outlet offerings

Qualification

Guest engagementEffective communicationService standardsOrganizational skillsHigh-pressure situationsEnergeticEnthusiasticEnglish proficiencyTeam collaboration