AT&T · 1 day ago
Lead Application/Production Support
Plano, Texas
Full-time
Hybrid
Senior Level
$147K/yr - $196K/yr
5+ years expAT&T is a leading telecommunications company, and they are seeking a Lead Application/Production Support professional. This role involves facilitating application deployment, monitoring, and problem resolution while optimizing applications and infrastructure components.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Facilitate the deployment, monitoring, and response for applications, alongside managing problem resolution and service assurance, including status updates and metrics
Optimize and configure both applications and infrastructure components
Execute tasks related to the implementation of new applications and modifications to existing ones, encompassing scheduling and change management
Supervise and engage in the design, construction, and maintenance of Kubernetes clusters, while managing and enhancing public cloud platforms like Azure
Monitor application availability and end-to-end performance metrics, addressing issues related to application availability, CBS ownership, productivity, business flow, and user problems tied to customer ordering, provisioning, and service assurance
Coordinate integrated problem resolution and solve complex problems using analysis and standard approaches to CBS business and transaction flow issues
Administer tools necessary for CBS support, testing, and performance configuration
Support CBS alarms, transaction flow, analysis, and correlation
Identify improvement areas and develop action plans to enhance CBS and application performance
Oversee SLAs and contribute to long-term planning
Participate in established ITO problem management processes
Utilize tools such as Grafana, Kibana, Nagios, Kubernetes, Docker, and Helm, and possess knowledge of Cloud stack, GitOps, Ansible, and Terraform
Onboard clients using supporting platforms, comprehending complex application dependencies, and demonstrating expert knowledge in observability tools and Azure pipelines
Troubleshoot and resolve intricate technical issues related to software applications and cloud infrastructure, ensuring high availability, scalability, and security of applications and services
Identify and implement process improvements, lead automation initiatives, and apply the latest industry trends and best practices in application support, Kubernetes, and cloud technologies
Utilize Unix/Linux/Ubuntu, Shell Scripting, Perl, JIRA/iTrack
Utilize cloud computing platforms (Azure)
Utilize programming languages (Java)
Monitor application availability and end to end application performance and metrics
Manage application availability issues
Coordinate integrated problem resolution
Qualification
Required
Requires a Bachelor's degree, or foreign equivalent degree in Computer Engineering, Electronic Engineering, or Computer Science
Five (5) years of progressive, post-baccalaureate experience in the job offered or five (5) years of progressive, post-baccalaureate experience in a related occupation
Utilizing Unix/Linux/Ubuntu
Utilizing Shell Scripting
Utilizing Perl
Utilizing JIRA/iTrack
Utilizing cloud computing platforms (Azure)
Utilizing programming languages (Java)
Monitoring application availability and end to end application performance and metrics
Managing application availability issues
Coordinating integrated problem resolution
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
CTO
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
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