Corporate Travel Management (CTM) US · 1 day ago
Event Air Designer
United States
Full-time
Remote
Senior Level
$65K/yr - $85K/yr
5+ years expCorporate Travel Management is seeking an Event Air Designer responsible for managing a portfolio of M&E group air clients with a focus on customer engagement and service excellence. The role involves liaising between clients and centralized group air services to ensure successful event travel programs, while also managing client relationships and contract negotiations.
Business TravelInformation TechnologyLeisureTourismTravel
Responsibilities
Facilitate comprehensive discovery calls, with internal and external stakeholders, for each program to understand the program to understand the program goals and objectives. Communicate best service recommendations to successfully execute the program based on information obtained about the project. Anticipate issues and outcomes
Manage relationships and expectations with clients and meeting owners, including executive level stakeholders expecting a higher level of professionalism and industry acumen
Meet and strive to exceed program goals and objectives, timelines, and deadlines
Maintain and cultivate client relationships to ensure retention of repeat business and growth of new opportunities or services
Conduct business reviews virtually, or in-person, according to mutually agreed upon cadence with customers and following CTM guidelines
Provide updates to clients to include SLA performance, program metrics, etc. as outlined in the SOW
Responsible for a complete understanding of contract terms and determining when adjustments are needed to service offering or pricing; manage creep of scope
Lead contract renewal efforts and renegotiations. Prepare service agreements, QFS (quote for services), and PCN’s (project change notice) as needed
Liaise amongst all global CTM regions resulting in a successful global group booking experience and all corresponding reports
Follow up on account deliverables and provide a timely response to requests
Work closely with Leadership to identify account specific best practices and process efficiency opportunities to challenge the status quo
Ensure Dynamics is updated frequently including accounts, contacts, opportunities, orders, etc. and all relevant fields are complete and current
Group Track set-up and client training to self-service reports
Represent CTM M&E in business development presentations, CTM account management and implementation opportunities upon request
Stay abreast of industry events and make recommendations for enhancing our service offerings accordingly
Group air program management and oversight
Provide airfare and/or lift analysis for budgeting purposes, in conjunction with the centralized group air services team
Recommend and negotiate meeting contracts. Communicate and manage all aspects of contracts including terms, due dates, cost savings and concessions. Collaborate with Air Planner on blocked space contracts
Ensure proper client reporting requirements (i.e. UDID’s) are communicated to the centralized group air services team for reporting purposes and duty of care
Create event-specific profiles in the GDS and CTM Advisor as needed
Provide program-specific training to Group Air Advisors
Unused ticket management and reporting via Banx
Communicate client’s duty of care policy to centralized group air services team, if applicable
Responsible for quickly resolving customer service situations and mitigating financial payout. Escalate to management as needed
Travel on-site with programs or provide off-site/flight monitoring services as mutually agreed upon by client and CTM
Domestic and/or international travel may be required for this position
Provide accurate post-program review to include ROI, contract performance and financial/budget analysis
Collaborate with internal team members including TravelQuote site builders, finance, etc. for the overall success and accuracy of the program
Review and approve final invoicing before finance sends to client
Demonstrate calm under pressure; be a proactive contributor and eager to learn
Other duties as assigned
Qualification
Required
Bachelor's degree in related field or relevant experience
Requires five years' experience in the travel industry, preferably with an emphasis on managing a portfolio of corporate M&E group air accounts
Proficiency in Microsoft Office Suite
Proficiency in building Sabre event profiles, including ticketing, handling exchanges, and reviewing historical remarks
Ability to work independently as well as part of a team
Ability to work evening hours, weekends, and longer hours during high volume periods
Professional, collaborative, and supportive interaction with employees, clients, suppliers and vendors
Appropriate and professional written and verbal communication
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Creative and analytical thinking with strong problem-solving and consultative skills
Demonstrates calm under pressure – is a proactive contributor and eager to learn
Attention to detail
Regular and reliable attendance
Ability to do basic math
Ability to read and interpret information
Benefits
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Company
Corporate Travel Management (CTM) US
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel.
1001-5000 employees
H1B Sponsorship
Corporate Travel Management (CTM) US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Kevin O'Malley
CEO, CTM North America
Maureen Brady
Chief Operating Officer
Company data provided by crunchbase