UST · 21 hours ago
Production Support Associate
Virginia
Full-time
Onsite
Entry Level
$48K/yr - $72K/yr
1+ years expUST is a mission-driven company that transforms lives through technology. They are seeking a Production Support Associate to manage customer communications and ensure satisfaction by providing accurate information regarding insurance benefits and claims.
ConsultingInformation ServicesInformation Technology
Responsibilities
Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts
Analyze customer issues and deliver effective solutions promptly and professionally
Retrieve and document customer information, activities, and changes accurately within the database
Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis
Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner
Qualification
Required
High school diploma or equivalent is required
Minimum of 1 year of experience in an automated customer service environment, or an equivalent combination of education and experience
Strong oral, written, and interpersonal communication abilities
Excellent problem-solving and analytical skills
Proficiency in using computer systems and databases for data entry and retrieval
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
10 paid holidays
Eligible for paid bereavement leave and jury duty
Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
Eligible for medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
May purchase additional voluntary short-term disability benefits
Participate in a Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
Company
UST
UST is a Digital Transformations Solutions Provider.
10001+ employees
H1B Sponsorship
UST has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (870)
2024 (800)
2023 (647)
2022 (634)
2021 (612)
2020 (984)
Funding
Current Stage
Late StageTotal Funding
$250MKey Investors
Temasek Holdings
2018-06-27Private Equity· $250M
Leadership Team
Krishna Sudheendra
CEO
Alexander Varghese
Chief Administrative Officer & COO
Recent News
2026-01-05
Techcircle
2025-12-31
Hindu Business Line
2025-12-18
Company data provided by crunchbase