INSPYR Solutions · 1 month ago
Service Desk Analyst - Tier 2 (JFK)
Queens, NY
Full-time
Hybrid
Mid Level
$30/hr - $35/hr
3+ years expINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Tier 2 Service Desk Analyst to respond to incoming requests, diagnose technical issues, and provide excellent customer service to end-users.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Respond to incoming requests via phone, email, or chat
Diagnose and resolve technical issues related to hardware, software, and networking
Provide excellent customer service and support to end-users
Document incidents and service requests in the ticketing system
Escalate unresolved issues to higher-level technical teams
Assist with user account management and access requests
Maintain knowledge base articles and user documentation
Monitor and track the performance of service desk metrics
Provide basic Windows and MS Office Support
Add/Delete/Migrate User Profiles and apply Group policy
Qualification
Required
3-5 years in a Technical Support role
Experience trouble shooting Windows/MS Office based PC's
Expertise with Active Directory
Willingness to work a 3/2 Hybrid
Willingness to do minimal travel (TBD)
Preferred
Microsoft of CompTia certifications a plus
Benefits
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase