TRX · 1 day ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expTRX is seeking a proactive and enthusiastic Customer Success Specialist to join their team in the nuclear sector. The role involves engaging with customers, solving challenges, and promoting customer advocacy for their products and services.
Information Technology & Services
Responsibilities
Serve as the first point of contact for customers via phone, email, and chat, providing expert guidance and support
Answer questions related to our nuclear solutions, including product specifications, availability, and pricing, ensuring clarity and compliance with regulatory standards
Collaborate with internal departments to address customer needs promptly and effectively
Accurately record customer interactions, inquiries, and data across multiple platforms to support reporting and process improvements
Proactively identify opportunities to enhance customer satisfaction and engagement, turning clients into loyal advocates
Qualification
Required
1–3 years of relevant experience in customer service, preferably in a highly regulated industry
Exceptional phone etiquette, verbal, written, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple tasks and priorities efficiently
Comfortable working remotely and independently while staying aligned with team goals
Preferred
Interest in the nuclear sector and willingness to learn technical product details is a plus
Company
TRX
TRX is a leading nuclear recruitment company with a core focus on helping shape and implement a zero carbon future.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase