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Symple Lending · 22 hours ago

IT Help Desk II

Irvine, CA

Full-time

Onsite

Mid Level

Symple Lending is an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. We are seeking a skilled and experienced IT Help Desk to join our team, responsible for providing technical support and troubleshooting for our employees.

Financial Services

H1B Sponsor Likely

Responsibilities

Provide technical support for our employees on the phone, via email, chat, in-person, or through remote access

Configure, set up, maintenance, and troubleshooting of computer and phone systems, hardware, and software

Train other staff on troubleshooting and diagnosing problems

Troubleshoot system or software related issues

Install, make changes, and repair computer hardware/software

Follow-up with users to ensure issues are resolved

Qualification

Computer systems knowledgeTechnical issue diagnosisIT help desk experienceWindows Operating SystemEntraID (Azure AD)Google WorkspaceSalesforceVOIP phone systemsProblem solvingCommunication skillsInterpersonal skillsCustomer-oriented mindset

Required

Good problem solving and analytical skills

Excellent communication and interpersonal skills

Good understanding of computer and network systems

Ability to diagnose and resolve technical issues

Customer-oriented mindset and can-do attitude

Prior experience as an IT help desk technician or other customer support role

Strong knowledge of the Windows Operating System

Prior experience in EntraID(Azure AD), and Google Workspace, Salesforce

Preferred

Exposure to Zoom Contact Center or other VOIP phone systems is a plus

Benefits

Comprehensive health, dental, and vision insurance.

Flexible working schedule.

Life insurance.

Paid time off.

Professional growth and development opportunities.

Company

Symple Lending

Symple Lending is an innovative financial services company that delivers sustainable solutions.

Founded in 2021

Costa Mesa, California, USA

201-500 employees

https://symplelending.com/

H1B Sponsorship

Symple Lending has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)