Thrive Communities ยท 3 days ago
Community Manager
Crystal Bay
Full-time
Onsite
Mid Level
$62K/yr - $69K/yr
3+ years expThrive Communities is a property management company dedicated to delivering outstanding results for clients and enhancing living experiences for residents. The Community Manager is responsible for financial oversight, personnel leadership, and maintaining resident relations, ensuring the property operates smoothly and effectively.
Real Estate
Responsibilities
Assist in the formulation of budgets
Responsible for staying within the established budget guidelines
Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems
Performs evictions, utility cut-offs and landlord liens as required on delinquent rents
Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment
Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent
Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines
Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines
Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis. Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team
Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements
Responsible for office opening on schedule, condition of office and model apartments
Attends scheduled corporate management meetings, usually held on a quarterly basis
Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis
Prepare for audits and complete annual reporting
Initiates and perpetuates a true sense of community
Maintains positive customer service attitude
Is responsible for inspections with residents of move-in/move-outs
Reviews all notices to vacate to determine the cause of the move-out
Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc
Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments
Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out
Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance
Monitors all maintenance activities
Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions. Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc
Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed
Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs
Community Manager completes any pertinent safety checklists with maintenance staff. Insures property has a monthly safety meeting
Conduct all business in accordance with Company policies and procedures
Performs any additional duties or tasks as assigned by the Regional Manager
Qualification
Required
3+ years of experience in property management or equivalent experience to demonstrate proficiency
6+ months supervisory experience, with demonstrated, strong leadership skills
A history of accuracy in reporting and overseeing a budget
Experience in daily pricing and ever changing market demands/trends
Detail oriented with the ability to provide accurate and timely reports
Understanding the basic functions of a property budget, property management accounting and expense control
Must be able to work in a fast-paced and customer service oriented environment
Understanding of industry terms and their meaning
Ability to de-escalate conflict and remain calm and courteous at all times
Respects and understands diverse cultural and socio-economic backgrounds
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity
Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership
Performs duties under pressure and meets multiple and competing deadlines
Works as part of a team, delegates effectively, as well as works independently
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude
Exercises strong problem-solving skills
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner
Strong time management, organizational and prioritization skills
Strong attention on resident retention
Proficient in Microsoft Word, Outlook and Excel
Ability to read, write, speak and comprehend English using correct grammar and punctuation
Preferred
Certified Apartment Manager (CAM) preferred
High School Diploma or equivalent preferred
Experience with Yardi/CRM and On-Site preferred
Benefits
32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Housing Discount *may* be available; Delete if not applicable
Employer matched 401k retirement plan
Bonus Potential
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
Company-wide parties and events
Company
Thrive Communities
Thrive is an award winning apartment management firm that also specializes in value-add repositioning and development services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
April Syria
Chief Operating Officer
Kari Anderson
Partner
Company data provided by crunchbase