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NewRocket · 21 hours ago

ServiceNow Business Process Architect - FSM (US or Canada)

United States

Full-time

Remote

Senior Level

5+ years exp

NewRocket is a global, full-service Elite ServiceNow partner that helps enterprise leaders solve their toughest business problems. They are seeking a Business Process Architect - FSM responsible for leading a team of Senior Business Analysts to capture business processes and manage customer outcomes on complex enterprise projects.

Information TechnologyInternetSoftware

Responsibilities

Facilitate executive level workshops, translating business requirements into prioritized outcomes

Conduct workshops and lead multiple implementations from a customer strategy standpoint

Lead customers in process definition and mapping

Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness

Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan

Oversee the development of Senior Business Analysts

Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)

Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation

Collaborate with the Practice Capability Lead to help develop and improve capability offerings

Support PMs by assisting in the planning and management of implementation projects

Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Qualification

ServiceNow CSM suiteBusiness process architectureFSM programsTechnical consultingProject implementation planningCoachingRelationship managementInterpersonal skillsFacilitation skillsMentoringProblem-solving skillsCommunication skills

Required

Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource

Experience and well versed in FSM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow CSM suite of products

Strong knowledge of business process architecture principles for cloud-based platforms

Strong interpersonal, organization, facilitation, and presentation skills

Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives

Ability to assess and mitigate risk

Effective facilitation, coaching and mentoring skills with ability to motivate a team

Strong problem-solving skills: ability to simplify complex situations

Comfortable working in a matrixed organization

Strong relationship management skills with all levels

Ability to lead a group of teams located across multiple time zones

Comfortable working with ambiguity and change

BSC in CS, IT or similar technical discipline or equivalent experience

Experience facilitating executive level workshops