Flip · 21 hours ago
Product Manager
New York
Full-time
Onsite
Mid Level
$110K/yr - $160K/yr
3+ years expFlip is a company that builds AI-powered call automation for customer support, focusing on enhancing customer experience across various sectors. The Product Manager will own product areas, define direction, and drive execution while balancing automation, customer experience, and revenue impact.
Artificial Intelligence (AI)Customer ServiceE-Commerce PlatformsSaaSSoftware
Responsibilities
Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior
Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why
You’ll synthesize input from Engineering, Customer Success, Sales, and Product Insights into clear product definitions and decisions
You’ll make deliberate tradeoffs between automation, customer experience, revenue impact, and technical complexity, using call data and customer feedback to guide iteration, ship continuously, and improve outcomes
Owning the roadmap and priorities for your product areas, and the outcomes they produce
Deciding what to build, change, or stop based on real customer behavior and call data
Improving automation and customer outcomes, and owning the results when metrics move, or don’t
Defining product behavior and user experience at a level of detail that enables Engineering to execute without ambiguity
Shipping high-quality product consistently in a continuous release cadence
Making clear tradeoffs between automation depth, customer experience, revenue, and technical constraints
Aligning Engineering, Customer Success, and GTM around decisions, priorities, and expected impact
Qualification
Required
3+ years of experience in product management or a closely related role, ideally on small, fast-moving teams
Strong product judgment and are comfortable owning decisions within a defined scope
Balance customer experience, technical constraints, and business outcomes without defaulting to consensus
Hands-on, data-informed, and comfortable defining, shaping, and owning a product area end to end
Preferred
Experience with AI-driven products, automation systems, or voice interfaces
Previous experience in early-stage or fast-growing startups
Benefits
Comprehensive healthcare
Unlimited vacation
Mandatory half week for everyone over July 4
A full week off at the end of the year
Eligible for equity, in accordance with company policy, and subject to board approval
Company
Flip
Flip is purpose-built Voice AI for automating customer support calls - trained on over 300 million successful calls across hundreds of brands, including the NFL, Belk, Tory Burch, Under Armour, Brooklinen, 13cabs, American Family Care, CRH Healthcare, and more.
11-50 employees
H1B Sponsorship
Flip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Early StageTotal Funding
$9.4MKey Investors
Forum VenturesLighter Capital
2022-02-11Seed· $7.5M
2020-01-15Pre Seed· $1.4M
2019-11-01Debt Financing· $0.5M
Leadership Team
Brian Schiff
Co-Founder, CEO
Samuel Krut
Co-Founder, CRO
Recent News
Right Side Capital Management
2025-11-12
Company data provided by crunchbase