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Phonely (YC S24) · 1 day ago

Technical Account Manager

San Francisco, CA, US

Full-time

Onsite

Entry, Mid Level

$100K/yr - $170K/yr

1+ years exp

Phonely is a fast-growing company focused on transforming customer interactions with voice AI technology. The Technical Account Manager will play a crucial role in ensuring customer success by managing accounts, leading technical onboarding, and driving product adoption.

Artificial Intelligence (AI)Information and Communications Technology (ICT)Software

No H1B

Responsibilities

Own a portfolio of customer accounts with clear adoption and expansion targets

Lead the technical onboarding and expansion of customer deployments, from initial setup through scaled production use

Build and configure integrations using APIs, webhooks, and internal services to connect customer systems to the platform

Develop rapid proof-of-concepts to validate workflows, features, and customer use cases prior to full rollout

Deeply understand each customer’s technical environment, data flows, constraints, and operational requirements

Translate business and technical requirements into clear implementation plans and platform configurations

Work directly with customers to iterate on workflows, agent logic, and prompts based on real-world usage and feedback

Monitor live deployments, system health, and usage patterns to proactively identify risks and expansion opportunities

Create basic automated tests and validation checks to ensure reliability of customer agents in production

Partner closely with Support and Engineering to escalate issues, resolve blockers, and feed field insights back into the product team

Qualification

APICustomer successTechnical onboardingCommunication skillsOrganizational skills

Required

Two or more years in a customer or sales facing technical role such as customer success, technical account management, solutions, implementation, or account executive

Comfortable working with APIs, webhooks, and modern cloud tools at a conceptual and configuration level, without needing to be a full-time engineer

Strong ability to understand customer systems, workflows, and constraints, and translate them into practical platform solutions

Confident communicating with both technical and non-technical stakeholders, including operators, product managers, and engineers

Proven ability to own customer outcomes, including adoption, expansion, and ongoing success against defined goals or quotas

Highly organized and proactive, with a habit of identifying risks or opportunities before customers raise them

Comfortable running calls, leading onboarding sessions, and acting as the primary point of contact for technical discussions

Curious, empathetic, and customer-first in how you approach problem solving

Able to thrive in a fast-moving environment, balancing multiple accounts and priorities without losing attention to detail

Strong written and verbal communication skills, with the ability to explain complex concepts clearly and calmly

Benefits

The company pays for food

We rent out Airbnb’s in cool places (Rocky mountains, Costa Rica, Indonesia) four times a year

Company

Phonely (YC S24)

🌍 On a mission to create the world's most advanced AI phone service 🤖 Experience AI agents that sound and act just like people 📊 Gain insights with our detailed analytics dashboard 🔗 Effortlessly integrate with Zapier, Google Calendar, and more 🌐 www.phonely.ai 📞 Give our AI a call: +1 (844) 734-4902

Founded in 2023

San Francisco, California, USA

2-10 employees