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Citizens · 23 hours ago

Property Secured Servicing and Default Senior Strategies Professional

Glen Allen, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Citizens is more than a bank; it is a place where ideas spark change and insights shape decisions. The Property Secured Servicing and Default Senior Strategies Professional will analyze mortgage portfolio data to create impactful narratives that influence strategy and improve performance, collaborating closely with various teams to enhance operational strategies and increase customer engagement.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Tell the story behind the numbers: Prepare and present mortgage performance insights that resonate with leaders across Strategy, Collections, Credit Risk, and Product

Design strategies that speak volumes: Develop and implement enhancements that improve performance and drive long-term impact

Track and narrate progress: Maintain robust performance reporting that highlights trends and opportunities

Collaborate to create alignment: Partner with Product, Finance, and Credit Risk to ensure strategic initiatives deliver expected outcomes

Qualification

Collections analyticsCredit risk analyticsSASSQLTableauAdvanced MS OfficeData storytellingStatistical backgroundPresentation skillsProject management

Required

3-5 years of experience in collections analytics and/or credit risk analytics

SAS / Enterprise Guide / SQL / Alteryx / DBeaver or other data mining experience; Tableau

Advanced MS Office skills, particularly with Excel and PowerPoint

Strong presentation, influencing and negotiation skills

Passion for 'story telling' through data

Strong statistical background or experience in measuring operational strategies

Strong organization and project management skills and the ability to partner with various internal stakeholders

Ability to connect and effectively communicate with people of all levels and functions

Able to thrive and prioritize in a changing environment

Preferred

Bachelor's degree in a quantitative study preferred (Math, Finance, Science etc.)

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees