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InVeris · 21 hours ago

IT Tier 2 Helpdesk Support (Alpharetta)

Alpharetta, GA

Full-time

Onsite

Mid Level

InVeris is the leading provider of weapons training solutions across the globe, and they are seeking a reliable and customer-focused IT Helpdesk Tier 2 Support Technician. This role is responsible for providing frontline technical support to end users, supporting Microsoft environments, and ensuring smooth daily operations.

Military

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 1–2 technical support for desktops, laptops, and mobile devices

Administer and support Microsoft 365 (user accounts, licenses, email, Teams, OneDrive)

Install, configure, and troubleshoot Microsoft Windows operating systems

Support mobile phones and tablets (iOS and Android), including setup, troubleshooting, and security policies

Manage Active Directory user accounts, group memberships, access rights, and password resets

Troubleshoot hardware, software, and connectivity issues and escalate as needed

Document issues, resolutions, and procedures within the ticketing system

Deliver responsive, professional customer service to internal users

Qualification

Microsoft 365Microsoft WindowsActive DirectoryMobile device supportTroubleshooting skillsTicketing systemsBasic networkingCommunication skillsIndependent work