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EverCommerce · 21 hours ago

EverHealth - Account Manager (Remote, US)

United States

Full-time

Remote

Entry Level

$80K/yr - $90K/yr

1+ years exp

EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to service-based businesses. They are seeking an Account Manager to maintain existing accounts, resolve customer issues, and optimize customer experiences with DrChrono.

Digital MediaFinancial ServicesSoftware

No H1B

Responsibilities

Serve as a point of contact for assigned customer accounts and maintain existing contracts

Respond professionally to urgent inbound phone calls from existing DrChrono customers

Be a point of contact to handle and resolve customer complaints from customers in your territory

Identify and escalate priority issues, bugs, or product feature recommendations

Educate DrChrono customers about new product offerings

Schedule regular check-ins with our customers to fully optimize their DrChrono account

Troubleshoot problems and provide relevant information to your clients regarding their accounts

Onboard and train new clients in all aspects of the DrChrono system

Qualification

Salesforce experienceEHR / Healthcare experienceCustomer service experienceOrganizational skillsAffable personalityVerbal communicationWritten communicationGoal-oriented