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Citizens · 1 day ago

Senior Digital Product Director

Boston, MA

Full-time

Onsite

Senior Level, Lead/Staff

$135K/yr - $200K/yr

Citizens is a leading financial institution focused on delivering exceptional customer experiences. The Senior Digital Product Director will manage the product lifecycle of money movement experiences across various segments, ensuring innovative and secure payment solutions for customers.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Own and evolve the full suite of consumer money movement products and experiences, including wires, transfers, Zelle, P2P, RTP, and other emerging payment capabilities

Develop and execute a comprehensive product strategy that prioritizes customer experience improvements and aligns with Citizens’ broader consumer strategy

Lead end-to-end product lifecycle management, from ideation and design through delivery, optimization, and ongoing enhancements

Work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners to ensure solutions are safe, compliant, and scalable

Drive innovation and step-change improvements in money movement experiences by leveraging customer insights, competitive analysis, and industry trends

Partner with external technology providers and fintechs to accelerate capabilities and maintain a competitive edge

Ensure all processes, documentation, and marketing materials remain current and compliant

Develop overall product strategy and roadmap

Effectively engage in senior forums and communicate progress and priorities effectively

Qualification

Product managementPayment solutionsCustomer experienceProduct strategyCross-functional collaborationInnovationPartnership buildingCommunication

Required

Senior leader responsible for end-to-end product management of money movement experiences across Consumer, Small Business, and Private Bank segments

Deliver exceptional customer experiences and drive business value by ensuring payment solutions are intuitive, secure, and seamless

Own and evolve the full suite of consumer money movement products and experiences, including wires, transfers, Zelle, P2P, RTP, and other emerging payment capabilities

Develop and execute a comprehensive product strategy that prioritizes customer experience improvements and aligns with Citizens' broader consumer strategy

Lead end-to-end product lifecycle management, from ideation and design through delivery, optimization, and ongoing enhancements

Work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners to ensure solutions are safe, compliant, and scalable

Drive innovation and step-change improvements in money movement experiences by leveraging customer insights, competitive analysis, and industry trends

Partner with external technology providers and fintechs to accelerate capabilities and maintain a competitive edge

Ensure all processes, documentation, and marketing materials remain current and compliant

Develop overall product strategy and roadmap

Effectively engage in senior forums and communicate progress and priorities effectively

Deliver best-in-class consumer payment experiences that are simple, fast, and secure

Build strong partnerships across internal teams and external providers to enable innovation

Drive measurable improvements in customer satisfaction and engagement with money movement products

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)