Flip · 1 day ago
Product Insights Analyst
New York
Full-time
Onsite
Mid Level
$100K/yr - $150K/yrFlip is a company that builds AI-powered call automation for customer support, and they are seeking a Product Insights Analyst to analyze call and usage data. This role involves transforming complex data into actionable insights that influence product decisions and improve customer experiences.
Artificial Intelligence (AI)Customer ServiceE-Commerce PlatformsSaaSSoftware
Responsibilities
Own the understanding of how Flip performs in the real world by analyzing call and usage data across new and existing customers
Analyze customer call and usage data to understand automation rates, call outcomes, drop-offs, and friction points
Identify trends across customers over time to determine what’s working, what’s breaking, and where performance is changing
Turn ambiguous data into clear insights and concrete recommendations, proactively surfacing issues or opportunities before they scale
Partner closely with Product Managers to bring customer data directly into product decisions, roadmap priorities, and default behaviors
Identify gaps between intended product behavior and real customer usage, and help evaluate experiments and A/B tests to understand impact
Enable Sales and Customer Success with clear, data-backed narratives that demonstrate performance, improvement over time, and customer value
Build comparisons, benchmarks, and success stories that support renewals, expansions, and optimization conversations, and clearly explain impact on automation, CX, and revenue
Qualification
Required
Comfortable working with messy, real-world data and ambiguity, and able to arrive at clear, defensible conclusions
Able to explain not just what the data shows, but why it matters, translating analysis into decisions and action
Brings strong analytical depth, including experience with SQL or similar querying tools and working directly with underlying data
Detail-oriented and driven, with a consistent track record of high performance
Comfortable asking uncomfortable questions and challenging assumptions when the data doesn't support the narrative
Ownership-minded, motivated to go beyond surface-level answers, and committed to raising the bar on the quality and impact of your work
Collaborative and supportive, able to work closely with others while maintaining independent, data-grounded judgment
Benefits
Comprehensive healthcare
Unlimited vacation
A mandatory half week for everyone over July 4
A full week off at the end of the year
Eligible for equity, in accordance with company policy, and subject to board approval
Company
Flip
Flip is purpose-built Voice AI for automating customer support calls - trained on over 300 million successful calls across hundreds of brands, including the NFL, Belk, Tory Burch, Under Armour, Brooklinen, 13cabs, American Family Care, CRH Healthcare, and more.
Founded in 2018
11-50 employees
H1B Sponsorship
Flip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Early StageTotal Funding
$9.4MKey Investors
Forum VenturesLighter Capital
2022-02-11Seed· $7.5M
2020-01-15Pre Seed· $1.4M
2019-11-01Debt Financing· $0.5M
Leadership Team
Brian Schiff
Co-Founder, CEO
Samuel Krut
Co-Founder, CRO
Recent News
Right Side Capital Management
2025-11-12
Company data provided by crunchbase