Ampcus Inc ยท 1 month ago
ServiceNow Product Owner
Reston, VA
Full-time
Hybrid
Senior Level
6+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a ServiceNow Product Owner to drive value for customers and the business by serving as a liaison between client stakeholders and internal delivery teams, ensuring product solutions deliver measurable outcomes.
Data ManagementInformation Technology
Responsibilities
Migrating customers and stakeholders
Building ITSM and CRM modules
Enable successful customer adoption of solutions by working closely with clients to understand their operational needs, translate those needs into product capabilities, and ensure the current system supports their workflows. Serve as the trusted advisor guiding customers through discovery, adoption, and post-adoption support. Conduct in-depth discovery sessions with customers to capture operational requirements, pain points, and desired outcomes. Map customer processes against product capabilities to identify gaps, opportunities, and adoption pathways. Analyze customer feedback and usage data to continuously refine understanding of adoption challenges and opportunities. Identify key stakeholders and champions within customer organizations to support adoption efforts. Assess readiness for change and tailor adoption strategies accordingly. Develop metrics and KPIs to measure adoption success and inform ongoing improvements. Serve as the accountable owner for customer success across product adoption and lifecycle management
Act as the primary point of contact for customer accounts, providing proactive communication, updates, and support throughout the adoption journey. Guide customers through onboarding and implementation, ensuring smooth transitions and effective use of product capabilities. Partner with business analysts and technologists to break down MVPs into actionable user stories that reflect customer priorities. Provide post-adoption support, including performance reviews, feedback sessions, and continuous improvement planning. Educate customers and internal stakeholders on product features, best practices, and value realization
Support culture change to improve delivery agility. Provide coaching to team members who are new to Scrum and Agile practices. Supports team building and team development by utilizing the abilities and skills of individuals and fostering a feedback culture. Mentors Product Owners to ensure their success
Qualification
Required
ServiceNow platform capabilities across ITSM, HRSD, and CRM modules
Comfortable facilitating workshops, demos, and roadmap discussions with C-level audiences
Skilled in building trusted relationships with stakeholders across business and IT functions
Seasoned ServiceNow Product Owner with deep expertise in platform capabilities across ITSM, HRSD, and CRM modules
Proven ability to deliver post-adoption account management experiences, ensuring customer satisfaction and long-term value realization
Adept at communicating complex technical concepts in clear, business-friendly language
Strong Microsoft Office Suite ability
Knowledge of project planning and life cycle development
Excellent communication skills both written and verbal
Ability to recognize, analyze and solve a variety of problems
Bachelor's Degree in Product Management, Engineering, Information Technology or related fields
6 years IT and business analysis, business development, solutions development, systems analysis, technical design/development, implementation or 4 years product owner experience
Preferred
Certified Scrum Product Owner
ServiceNow certifications
Experience in ServiceNow Platform implementation in large scale business transformation projects
Previous healthcare experience
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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