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Corpay · 22 hours ago

Manager of Implementations

Brentwood, TN, USA

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

8+ years exp

Corpay is a global leader in business payments, and they are seeking a strategic, customer-focused Manager of Implementation Services to oversee the customer onboarding process and lead the Implementation team. The role involves managing teams responsible for customer setup, enhancing operational flow, and ensuring a seamless onboarding experience for customers.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Leading, managing, and mentoring Implementation Managers to maximize their individual potential, professional growth, and ability to function as liaison with onboarding customers

Hiring, training, and managing teams responsible for customer setup, onboarding, and process excellence

Delegating responsibility and work to others, coaching them to develop their capabilities, providing feedback, and addressing performance issues

Formulating and implementing long- and short-range plans, policies, and documentation to support consistent customer onboarding experience and product adoption with focus on scale and productivity

Designing and evaluating implementation workflow ensuring timely and accurate boarding process and customer satisfaction

Benchmarking, analyzing, reporting, and making recommendations for the growth of Payment Automation customer onboarding operations, services, and systems

Driving better customer experience with a cohesive strategy, area actions, handoffs, and collaborative approach to best customer results

Overseeing customer handoff, partnerships, and synergies in all areas that affect customer onboarding and success

Updating processes related to customer implementation and customer success including tools, policy, and procedures to ensure high customer satisfaction

Working closely with engineering and other operations departments to ensure project and customer success for each implementation

Partnering with Engineering to drive enhancements to new customer experience by suggesting solutions, updates, and fixes

Partnering with Sales to ensure messaging and handoffs, and with Operations and Customer Success teams to ensure ongoing positive customer experience

Building excellent working relationships with all key business leaders, colleagues, and broader team

Reviewing customer onboarding and activity reports, team metrics, and other performance data to measure goal achievement or identify areas needing program improvement

Acting as key advisor for Salesforce — developing reports, data, and tracking to measure sales organization success

Working with Sales Operations on reports and metrics

Qualification

Customer success managementProcess managementCRM software (Salesforce)Project management toolsAdvanced computer skillsStrategic planningTeam leadershipProblem-solvingCommunication skills

Required

Bachelor's Degree in Business, Communications, or related field, or equivalent combination of education and work experience

8+ years of progressive and strategic account or business management experience in a highly technical organization with experience in support, sales, and customer success

Specific experience in developing and managing process, customer relationships, and driving customer success

Advanced computer skills with Microsoft Word, Excel, PowerPoint, and Outlook

Advanced experience with CRM software (Salesforce), project management tools (Wrike), and ticketing software (ServiceNow)

Leadership ability to effectively engage, influence, and motivate a team through positive example, development, and communication

Exceptional problem-solving skills with ability to identify and drive win-win solutions

Demonstrated success in building strategic customer relationships

Travel Flexibility: Domestic US travel may be required

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401(k) plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (14)