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Lyon Living · 22 hours ago

Resident Experience Specialist

Milpitas,CA,US

Full-time

Onsite

New Grad, Entry Level

$26/hr - $27/hr

Lyon Living is committed to delivering excellent customer service while fostering a collaborative and innovative work culture. They are seeking a full-time Resident Experience Specialist to build relationships with residents and businesses, assist with resident retention, and increase service levels within their apartment communities.

Real Estate

Culture & Values

Responsibilities

Assist with receiving and responding to resident concerns and issues

Assist with community outreach and community partnerships

Organize, implement and participate in all onsite and offsite resident functions, including but not limited to breakfasts, holiday events, community gatherings/activities, fitness programs/classes, etc

Build and manage relationships with local businesses and vendor partners

Create and design flyers, e-blasts (using E-Blast application) and any other promotional materials needed

Plan events within monthly budget

Increase awareness and maintain all social medial sites

Collaborate with the Director of Property Operations, Sr. Property Manager, and Marketing team regarding the planning of upcoming social events

Update current property website and community boards with upcoming events

Maintain sensibility of market presence and community value

Create innovative team and resident experiences

Assist in conducting community tours for future residents

Generate leads and lease apartment homes

Accurately complete all applicant, lease, and resident paperwork

Scan check payments

Adhere to the company’s safety program rules, attend safety meetings and perform all duties in a safe manner

Perform other duties as assigned

Qualification

Customer serviceEvent planningAdobe Creative SuiteSocial media managementNetworking skillsMicrosoft OfficeCommunication skillsOrganizational skills

Required

Ability to demonstrate a commitment to the Company Mission

Develop and maintain excellent working relationships with Employees and vendors

Must be outgoing and assertive

Great communication, organization and networking skills

Experience in Adobe Creative Suite and/or Adobe Illustrator, WordPress, Microsoft Word, Excel, PowerPoint, Publisher, and Picture Manager

Valid driver's license or ability to utilize an alternative form of transportation at their own expense

Attendance at offsite meetings, visits to other Company operated locations, purchase of goods from offsite vendors and other tasks away from a single assigned location

Pre-employment background check and drug screening required