EXTOL International, Inc. is now Cleo ยท 1 month ago
Security Guard Coordinator -(Perimeter/Entrance)
San Diego,CA,US
Full-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years expEXTOL International, Inc., now Cleo, is dedicated to serving seniors in poverty through various support services. The Exterior Security Guard is responsible for maintaining a safe and secure perimeter at the Wellness Center, controlling access, engaging with clients and visitors, and responding to incidents as the first line of security.
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Responsibilities
Manage the flow of individuals at the main entrance, verifying that all persons entering are clients or have legitimate business (e.g., scheduled appointments). Direct non-clients to the appropriate sign-up location or staff member
Coordinate the To-Go Meal service for clients on restricted access status. Check in clients, verify their identification, organize the orderly formation of a line at the front door, and use radio communication to relay client information to kitchen staff. Ensure meals are delivered to clients at the front entrance and that clients depart the premises promptly after receiving their meal
Conduct regular patrols of the building exterior, parking lots, and immediate perimeter to monitor for suspicious activity, safety hazards, and policy violations. Prevent unauthorized or unlawful entry
Greet clients and visitors in a courteous and professional manner, providing clear direction and information while maintaining a secure checkpoint
Enforce the Client Code of Conduct on the facility grounds, addressing issues such as loitering, disruptive behavior, and other violations before they impact the interior environment
Serve as the first line of response for incidents occurring outside the facility. Employ conflict de-escalation strategies to manage situations calmly and effectively, requesting interior support as needed
Investigate policy violations and security incidents observed on the perimeter. Draft clear, accurate, and timely incident reports to be submitted for official record-keeping
Work closely with the Interior Security Guard and other facilities staff to ensure seamless communication and a coordinated security response between the interior and exterior of the building
Respond to emergencies on the perimeter as per established protocols, assist with evacuations by directing foot traffic, and secure the exterior during lockdowns
Qualification
Required
High school diploma or equivalent
A minimum of 3-5 years of security experience
Must possess a valid California Guard Card
Must be well-versed in conflict de-escalation strategies and techniques, with the ability to remain calm and composed under pressure
Ability to communicate boundaries and enforce policies clearly, firmly, and respectfully without being passive or overly aggressive
Excellent observational skills and the ability to quickly assess situations and identify potential risks
Strong written communication skills with the ability to draft clear and concise incident reports
Ability to provide a welcoming and helpful presence while maintaining security protocols
Proficiency in using two-way radio systems to coordinate with kitchen staff and other facility personnel
Capable of working independently and taking initiative to address issues on the perimeter
Unarmed security professional
Onsite position, primarily stationed at the front entrance but requires extensive mobility around the facility perimeter
Position requires standing and walking for extended periods in various weather conditions
Must be able to respond quickly to incidents across the exterior grounds
The employee must occasionally lift and move up to 20 pounds
Preferred
Experience working with vulnerable populations, including homeless, low-income, or elderly individuals, is highly preferred
Benefits
Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
We offer paid holidays and paid time off to all employees
We offer a floating holiday to all employees
We offer up to a 3% match on 403(b) retirement plans, to all employees
Company
EXTOL International, Inc. is now Cleo
EXTOL International Inc. is extremely excited to join the Cleo family.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-04-05Acquired
Leadership Team
A
Anthony Baran
President and CEO
Company data provided by crunchbase