TSP · 3 weeks ago
Field Desktop Technician
Los Angeles, CA
Full-time
Hybrid
Entry Level
1+ years expTSP is an award-winning, customer-endorsed, and minority-owned company providing IT services and talent solutions. The Field Desktop Technician role involves supporting the installation and maintenance of healthcare software and hardware solutions while ensuring timely technical assistance and system reliability.
Information Technology
Responsibilities
Provide Tier 1 to Tier 2 support for healthcare software applications
Troubleshoot issues related to hardware devices
Diagnose and resolve software, hardware, and network connectivity issues
Escalate unresolved issues to senior IT staff or vendors
Deploy, configure, and update healthcare software on Windows-based client systems
Assist with the setup and imaging of desktop PCs, laptops, and Windows tablets
Install and configure barcode scanners, printers, RFID devices, and other peripherals
Support Windows OS, Microsoft 365, and standard healthcare IT applications
Monitor device performance, battery health, and equipment uptime
Apply security patches, updates, and antivirus tools as required
Maintain inventory and documentation for devices and software licenses
Deliver high quality customer service in fast paced clinical or healthcare environments
Document solutions and contribute to knowledge base articles
Qualification
Required
Associate degree in IT, Computer Science, or related field, or equivalent experience
Knowledge of Windows OS, Active Directory, and Microsoft 365 administration
Familiarity with healthcare hardware such as mobile workstations, batteries, and barcode scanners
Basic understanding of networking including TCP IP, DHCP, VLANs, and Wi-Fi
Ability to read logs, perform root cause analysis, and complete system configurations
Strong communication and customer service skills
Ability to work independently in clinical environments
Strong attention to detail and the ability to prioritize tasks
Ability to lift or move equipment up to 40 pounds
Regular walking within clinical units, including patient care areas
Must have reliable transportation, a valid driver's license, and auto insurance
Candidates must be authorized to work in the United States
Preferred
One to three years of experience in desktop support or healthcare IT preferred
Experience with Capsa Healthcare products is a strong plus
Benefits
Approved business travel expenses are reimbursed.
Business mileage is reimbursed.
Company
TSP
TSP is a privately held IT services company.
201-500 employees
H1B Sponsorship
TSP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Frank Gonzalez
CEO / Co-founder
Rick Skaggs
President & Co-Founder
Recent News
2023-12-06
2023-07-13
2023-07-04
Company data provided by crunchbase