Pico Propane and Fuels · 1 day ago
Customer Service Representative
Henderson McAdams - Henderson, TX 75652
Full-time
Onsite
Entry, Mid Level
2+ years expMeritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout various states. They are seeking a Customer Service Representative to interact with customers, address inquiries, and provide service at the propane dispensing station as needed.
Customer ServiceFuelResidential
Responsibilities
Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
Collects and enters orders for new or additional products or services
Forwards customer questions and concerns to the assigned specialist or other appropriate staff
Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, concerns, or comments
Scheduling and dispatching drivers and service crews to appropriate locations according to predetermined schedules, customer requests or immediate needs
Relaying information such as work orders or other messages to and from service crews, drivers and customers
Clean, inspect and refill empty propane tanks
Perform inspection and service on tanks as needed to include changing valves
Follow all safety protocol and wear appropriate PPE
Perform all other general duties as assigned
Qualification
Required
High school diploma or equivalent (required)
Minimum two (2) years of customer service experience
Excellent interpersonal, communication, and problem-solving skills
Service-oriented and the ability to resolve customer grievances
Proficient with computer skills and the ability to learn and use current and new software
Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
Ability to obtain propane certification within 90 days of employment
Prolonged periods sitting at a desk, using a phone, and working on a computer
Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
Must pass pre-employment screening and background check
Preferred
Experience in high-volume phone call settings
Benefits
Competitive hourly wage
401(k) with 6% company match
Health, dental, and vision insurance
AD&D insurance
Paid time off
Monday–Friday schedule – home every night
Referral bonus program
Company
Pico Propane and Fuels
Pico Propane and Fuels provides propane delivery, fuel, and heating system services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase