DataBank · 1 day ago
Technical Support Engineer 1 (Remote)
United States
Full-time
Remote
Entry Level
2+ years expDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Technical Support Engineer I will provide first point of contact support for monitoring and maintaining server and network infrastructure, ensuring timely resolution of alarms and incident tickets through troubleshooting methodologies.
ConsultingInformation TechnologyRisk Management
Responsibilities
Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone
Will serve as first point of contact for all customer calls and portal submitted issues
Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone
Monitor and respond to alarms for DataBank’s internal & customer systems
Fulfill service requests for account creations and modifications to include Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet the customers’ requirements
Perform DNS creation and modifications
Perform ticket escalations to the various IT teams within DataBank
Technical support to replicate and troubleshoot Windows and Linux server-side issues
Fulfill service requests for IaaS and PaaS customers to include Add/Remove/Change of systems resources
Coordinate and schedule tasks and customer maintenance activities
Other duties as assigned
Qualification
Required
2+ years working in the Information technology field
1-2 years of Windows and/or Linux network administration
1-2 years of customer support experience
Experience working with Active Directory groups, users and policies
Working knowledge of VMware vSphere and vCenter Administration is required
Experience with network monitoring tools (ex: HP Zabbix, Science Logic, SolarWinds, Nagios)
Understanding of authentication mechanisms to include multi-Factor authentication (MFA)
Fundamental understanding of the OSI model
Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities
Excellent communication skills and the ability and willingness to learn new technologies and skills
Analytical and detail oriented, able to prioritize, execute and meet deadlines
Ability to accomplish tasks with minimal supervision
Benefits
Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k matched by company
Paid Time Off and Holidays
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Jerry Blair
VP of sales and Co-Founder
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase