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Labcorp · 1 day ago

Client Services Team Leader

United States

Full-time

Remote

Mid Level

$27.50/hr - $32/hr

3+ years exp

Labcorp is seeking a Customer Service Support Team Lead to join our team in Santa Fe, NM. The Customer Service Support Team Lead provides support to all internal and external customers while mentoring and training team members to develop robust departmental systems and ensure a high level of service.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

Responsibilities

Manages work assignments by distributing duties and updating responsibilities as needed

Supports leadership with coaching, training, and/or escalated situations

Creates and manages individual projects to support team goals

Act a liaison between Labcorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualification

Women's HealthGeneticsLaboratory Information SystemsLeadership experienceMicrosoft Office SuiteBilingual in EnglishSpanishCustomer service orientationMultitasking abilitiesCommunication skillsFlexibilityAdaptability