Tata Consultancy Services · 1 day ago
L1.5 Support technician
Mobile, AL
Full-time
Onsite
Mid Level
$63K/yr - $80K/yr
4+ years expTata Consultancy Services is seeking an L1.5 Support Technician to join their team in Mobile, AL. The role involves day-to-day incident monitoring, stakeholder management, and ensuring quality delivery while adhering to service management processes.
Business Information SystemsConsultingInformation TechnologyIT Management
Hiring Manager
Aarthi A
Responsibilities
Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME’s on functional issues
Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
Tracks and report progress to stakeholders
Willing to work in shifts, this is mandatory
Qualification
Required
Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
Stakeholder management, share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME's on functional issues
Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
Tracks and report progress to stakeholders
Shift timings : Monday to Friday:Morning 6:00 am till 2:30 pm, Afternoon 3:00 pm till 23:30
On-Call support beyond Office hours
Extended Shift timings and Weekend working based on customer requirements
Day to day incident monitoring and resolution
Interaction with client (IT & Business users) on functional issues
Willing to work in shifts, this is mandatory
Flexible
Excellent communication skills
Continuous learning attitude
Team worker
Meticulous
Preferred
Working experience in 'ServiceNow' and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
Service Now preferred
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Trak.in - Indian Business of Tech, Mobile & Startups
2026-01-06
Business News Americas
2026-01-06
Company data provided by crunchbase