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Inside Higher Ed · 1 week ago

Manager, Student Recruitment - Central College

Houston, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Inside Higher Ed is seeking a Manager for the Admission Advisor team at Houston Community College (HCC). This role involves developing and implementing the College’s strategic enrollment management plan while providing leadership and supervision to Admissions Advisors.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Lead the Department in establishing and achieving annual goals and objectives

Responsible for developing, reviewing, modifying, and implementing recruitment procedures and guidelines

Responsible for supervising and training Admissions Advisors to include performance evaluations

Responsible for the implementation of the Customer Service Model of Excellence

Provide department leadership and consistent services by implementation of Institutional procedures, forms, and reports

Identify best practices and apply consistently

Develop annual enrollment forecasts, predictive models and budgets in collaboration with Dean of Students

Build, lead and motivate the appropriate teams to ensure enrollment goals are met

Manage departmental budget and serve as the signature authority

Provide oversight and approval of purchase of office supplies and advising materials

Provide training opportunities and keep department abreast of new developments and innovation within the recruitment and outreach profession

Represent the department at System-wide meetings

Provide comprehensive statistical and data-informed analyses necessary to make sound policy decisions for the successful onboarding of a caseload of prospective students

Provide a seamless High School to College transition

Track student progress and provide reports to college leadership

Assist with college recruitment activities to include arranging on-site College visits for parents and students, pre-enrollment workshops, and new student orientation

Coordinate enrollment activities, such as College & Career Fairs, Open Houses, Admissions & Registration Fairs and other enrollment events

Evaluate and improve student enrollment experience practices, including timely, effective and position engagement with students and families throughout the community

Interpret admissions assessment scores from High Schools to see if further testing is needed

Assist COE with the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning, etc

Work closely and establish positive relationships with High School College and career advisors, counselors, and departments; including charter, private schools, community organizations and partners

During peak enrollment periods, directly work with students on campus; assisting admissions and advising

Provide information and referrals to students needing services such as: tutoring, testing, career counseling, financial aid, disability services, etc

Provide online advisement services via email, phone, and other applicable technology to students to include out-of-state and Distance Education students as needed

Assist in retention activities of College including Early-Alert and as team members within the Success Center

Establish and maintain interdepartmental relationships with all Student Services and instructional programs

May work flexible hours to include evenings and weekends

Qualification

Higher Education ExperienceSupervisory ExperienceBudget ManagementCRM Product ExperienceInformation Management SystemsMS Office ProgramsCustomer ServiceChange ManagementCommunication SkillsCritical Thinking