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Chubb · 1 day ago

ESIS Senior Claims Representative, AGL

Overland Park, KS

Full-time

Onsite

Senior Level

5+ years exp

Chubb is a world leader in insurance, providing a wide range of insurance solutions globally. They are seeking a Senior Claims Representative to manage commercial claims, investigate and settle bodily injury claims, and ensure compliance with established best practices.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Under limited supervision, receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business

Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information

Depending on line of business, may inspect and appraise damage for property losses or arranges for such appraisal

Reviews, evaluates and negotiates bodily injury claims of varying severities

Manages litigation on behalf of clients/insureds

Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extent of the company’s obligation to the insured under the policy contract

Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc

Sets reserves within authority limits and recommends reserve changes to Team Leader

Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions

Prepares and submits to Team Leader unusual or possible undesirable exposures

Assists Team Leader in developing methods and improvements for handling claims

Settles claims promptly and equitably

Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims

Informs claimants, insureds/customers or attorney of denial of claim when applicable

Qualification

Claims handling experienceState lawsNegotiation skillsCustomer service skillsCommunication skillsTechnical knowledge of claimsCompany productsInterpersonal skillsWork independently

Required

5 or more years' experience handling claims as evidenced by career progression within the company or similar organization

Ability to work independently with limited direction from a Team Leader

Authoritative technical knowledge of claims handling and claims terminologies

Superior negotiation skills

Strong communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys etc. in a positive manner concerning losses

Strong knowledge of the company's products, services, coverages and policy limits, along with a solid understanding of claims best practices

Commanding knowledge of applicable state and local laws related to line of business handled

Superior customer service skills

An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters