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C.H. Robinson · 23 hours ago

Commercial Invoicing Representative

Chicago, IL

Full-time

Hybrid

Entry Level

$19.95/hr - $31.59/hr

2+ years exp

C.H. Robinson is looking for a Commercial Invoicing Representative to ensure accurate, timely invoicing that directly supports revenue integrity and customer confidence. The role involves managing invoicing activities, resolving discrepancies, and collaborating with internal teams to deliver clean, compliant invoices in a fast-paced environment.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Ensure all invoices are accurate and released on time according to SOPs

Manage and complete customer specific invoice requests

Utilize problem solving and critical thinking skills to work with customer account teams and customers to resolve invoicing issues and questions

Assist accounts receivable, account team, and collections team on matters of delinquent accounts

Contribute ideas for invoicing process improvement

Maintain professional relationships with their customers’ Accounts Payable teams to ensure our invoicing practices are aligned and current

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualification

Microsoft Office SuiteNavisphere systemCustomer service experienceMultitaskingWritten communicationVerbal communicationInterpersonal skillsCritical thinkingSelf-motivatedPositive attitude

Required

High School Diploma or GED

Minimum 2 years of customer service experience

Preferred

Proficient in Microsoft Office Suite of Programs

Previous experience with the Navisphere system

Strong written and verbal communication skills

Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics

Strong interpersonal skills

Critical thinking skills and the ability to use own judgement and make decisions

Self-motivated and the ability to work independently

Effective in multitasking and prioritizing their skills and time

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

Values a diverse and inclusive work environment

Benefits

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities