Mac Support Engineer/Technician jobs in United States
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Dayalbagh Educational Institute ยท 3 days ago

Mac Support Engineer/Technician

positionMiami, FL
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Dayalbagh Educational Institute is seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. The role involves diagnosing and resolving issues with Apple hardware and software, as well as providing excellent customer service to end-users.

Higher Education

Responsibilities

Provide onsite Level 12 support for macOS devices, applications, and peripherals
Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
Diagnose and resolve hardware, software, application, and network-related issues
Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
Perform macOS upgrades, security patching, and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents, requests, and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed

Qualification

MacOS troubleshootingApple hardware diagnosticsMDM solutionsNetworking fundamentalsTicketing systemsMac security best practicesCustomer service skillsApple certificationScripting knowledgeITIL knowledgeCommunication skillsIndependent work

Required

3-5 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)
Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)
Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment

Preferred

Apple certification such as Apple Certified Support Professional (ACSP)
Basic scripting knowledge (Bash)
ITIL knowledge or experience working in structured IT environments

Company

Dayalbagh Educational Institute

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Dayalbagh Educational Institute is a higher education company based out of Uttar Pradesh, India.
location
Uttar Pradesh, IN
people-size1001-5000 employees
web-link
https://onlinecareer360.com/

Funding

Current Stage
Late Stage
Company data provided by crunchbase