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National Co+op Grocers · 3 weeks ago

Information Technology Program Manager: Digital & Customer Experience

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $112K/yr

5+ years exp

National Co+op Grocers (NCG) is a business services cooperative that helps community-owned grocery stores thrive. They are seeking an Information Technology Program Manager to manage complex programs and roadmaps that enhance technology programs for member co-ops, focusing on the planning and success of digital tools and customer experience platforms.

Retail

Responsibilities

Contribute to the prioritization of opportunities that will have significant impact in the operations, standardization and improvement in business processes for NCG and its member co-ops using metrics like ROI, Customer acquisition/retention, Sales growth, etc

Support and establish the definition of business processes and requirements for technology-driven solutions to evaluate, select, design, and implement systems and services that meet organizational needs

Coordinate program planning activities across multiple technology teams, third parties, and stakeholder groups and define programs to implement technology-driven solutions

Assist in developing programs and project plans, budgets, timelines, standards, guidelines, policies, and procedures to support successful rollout and adoption

Monitor program progress, timeline, budget; communicating status to stakeholders; managing issues and risks, escalating when needed

Bring awareness to NCG's technology programs through communications within NCG and with its member co-ops to share technology program deployment and onboarding strategies, materials, and resources

Manage the onboarding of users to technology programs, including sign-up, planning, training, and support

Monitor user adoption and performance, manage ongoing participation, and maximize user satisfaction for technology programs

Qualification

Program managementDigital systems experienceWeb content managementCustomer experience technologyDigital engagement technologiesStakeholder managementEffective communication

Required

Bachelor's degree and/or a minimum of 5 years of experience in managing software solutions and program management

Minimum of five years of experience supporting digital systems (websites and apps) as well as working across customer experience technology stacks (CMS, CDP, loyalty, promotions, marketing automation, membership, eCommerce) within retail

Experience in Web content management software like WordPress

Experience in Digital and Customer engagement technologies such as Mercatus, ECRS, Shopify, WooCommerce, or similar software

Ability to be an effective advocate of the use of retail technology programs through sharing and promoting program benefits with NCG internal and co-op stakeholders