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Peapack Private Bank & Trust · 1 week ago

Client Service Officer I

Summit, NJ

Full-time

Onsite

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank specializing in wealth, lending, and deposit solutions. The Client Service Officer I is responsible for providing outstanding support to Wealth Advisors and clients, managing client onboarding, and ensuring high-quality service in client account administration.

AdviceFinancial ServicesWealth Management

Responsibilities

Accurate and timely processing of trust distributions, account transfers, account maintenance (i.e., address and beneficiary changes), client gift requests and money movement transactions (deposits & withdrawals)

Promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate

Responsible for funding new accounts, which includes asset collection and verification of cost basis and acquisition information

Maintain all client data in the CRM, ensuring accuracy and consistency

Including, but not limited to, completing Initial and Annual Admin Reviews, responding to Wealth Compliance and Audit requests, scanning, and filing of client correspondence and paperwork, answering phones, and processing incoming and outgoing mail

Participate in projects and/or initiatives as assigned, with the intent of continual improvement in processes, client experience, efficiency, etc

Set-up and maintain new accounts, households, reporting groups and billing for 3rd party custodian accounts

Qualification

Client service experienceTrust Accounting SystemsCustody models experienceMicrosoft OfficeCRM system experienceVerbal communicationWritten communicationOrganizational skillsCritical thinkingIntegrity

Required

Bachelor's degree in finance/business or equivalent work experience

Client service experience (2-5 yrs.) in wealth management, financial services or a similar industry preferred

Proficient in Microsoft® Office

Excellent verbal and written communication skills

Detail oriented with strong organizational skills

Must have exceptional critical thinking skills

Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently

Demonstrated integrity and ability to maintain confidentiality

Preferred

Previous experience working with Trust Accounting Systems preferred

Experience working with different types of custody models (i.e., third-party and self-custody) preferred

Previous experience using Client Relationship Management (“CRM”) system a plus

Previous experience with Fidelity Investments and/or Charles Schwab a plus

Previous experience with SEI Trust platforms a plus

Benefits

A generous paid time off program

Comprehensive medical, dental and vision coverage

Maternity/paternity leave

Education reimbursement

Wellness programs

Participation in an Employee Stock Purchase Program

A 401K with a generous match

Company

Peapack Private Bank & Trust

Founded in 1921, Peapack Private Bank & Trust is a commercial bank that offers a client-centric approach to banking, providing high-quality products along with customized and innovative wealth management*, investment banking, commercial and personal solutions.

Founded in 1921

Bedminster, New Jersey, USA

201-500 employees