American Cruise Lines · 6 days ago
Entertainment Specialist
Guilford, CT
Full-time
Onsite
Mid LevelAmerican Cruise Lines is the largest domestic cruise line with over 20 ships operating solely within the U.S. and is the only 100% American-owned and operated cruise line. They are searching for a Specialist, Entertainment to join the Guest Programs Team, responsible for sourcing, vetting, and scheduling professional entertainers and designing engaging activities for guests.
LeisureTourismTravel
Responsibilities
Source, select and manage the scheduling of all entertainers for the fleet
Continuously evaluate and coach all entertainment personnel, ensuring that minimum performance and ratings requirements are always exceeded
Communicate guest feedback directly with entertainers, ensuring performers receive constructive input and opportunities to improve
Manage frequent last-minute operational changes including, but not limited to, itinerary adjustments, cancellations, and underperforming entertainers to secure short-notice replacements as needed
Coordinate entertainer logistics, including travel, embarkation/disembarkation planning, and overnight onboard stays when required
Monitor entertainment-related guest feedback daily to identify trends and make timely decisions regarding repeat bookings, coaching, or dismissal, all with the goal of increasing guest satisfaction
Oversee invoice control for all entertainment personnel and expenses
Ensure positive entertainer and entertainment supplier relations through open, accurate communication, collaboration, and relationship building
Maintain thorough awareness and competitive analysis of company competitors and their product offerings
Collaborate with the Guest Programs team to create unique, memorable and branded guest experiences and event
Research and recommend new activities, events and other product enhancements
The Entertainment Specialist must be available to respond to time-sensitive operational needs, including occasional evenings and weekends, particularly during active cruise seasons
Perform significant administrative duties as required
Qualification
Required
Bachelors' Degree or equivalent cruise/resort industry experience required; entertainment and event planning experience preferred
Exceptional skill set to accurately and objectively assess entertainers and musicians for an evolving cruise guest demographic required
Strong general knowledge of entertainment technical systems and operations
Strong organizational skills and a high level of verbal, written and listening skills
Ability to multi-task with extreme precision
Ability to manage frequent last-minute changes calmly and effectively
Ability to thrive in a fast-paced, high-stress environment
Must be proficient in Microsoft 365; will be trained on other systems and applications
Must be positive, enthusiastic and outgoing; a consummate team player
After hours ship support required
Preferred
entertainment and event planning experience preferred
Company
American Cruise Lines
American Cruise Lines is a cruise company.
Founded in 1991
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-11-01
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