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Business of Home · 1 day ago

Customer Service Production Facilitator

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $100K/yr

2+ years exp

Marc Phillips Decorative Rugs specializes in luxury handmade rugs and is seeking a Customer Service Production Facilitator to support their sales team and clients. This role involves managing custom projects, ensuring communication between clients and the sales team, and overseeing the entire order process from inquiry to delivery.

Digital MediaFurnitureHome DecorInterior Design

Responsibilities

Communicate with clients and the sales team to support active projects and ongoing needs

Provide check-ins, share new leads, and deliver attentive follow-up

Oversee the full custom order process—from inquiry through production and delivery

Use Salesforce/CRM to document interactions, project notes, timelines, and order details

Coordinate with domestic and international mills to confirm specs and production timelines

Track production status and maintain accurate order records for team visibility

Upload documents, update project stages, and manage tasks in the CRM system

Prepare quotes, create sales orders, and support the Sales Team with client communications

Communicate with vendors on production updates, shipping schedules, and issue resolution

Assist with client presentations and sales materials

Foster positive relationships with clients, suppliers, and industry partners

Generate CRM/Salesforce reports for workflow tracking and follow-up

Perform administrative support including scanning, filing, email management, and showroom assistance

Handle incoming calls and emails, and greet clients in the showroom

Coordinate domestic and international shipments (DHL, UPS, etc.)

Contribute to a positive, collaborative work environment

Qualification

Customer serviceProduction coordinationProject managementSalesforceTextiles knowledgeVerbal communicationWritten communicationProblem-solvingTeam playerOrganizational skills