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Labcorp · 1 day ago

Customer Service Support Rep

Burlington, NC

Full-time

Onsite

New Grad, Entry Level

Labcorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This role involves working with physician offices, hospital laboratories, patients, and internal customers to ensure that client needs are addressed accurately and efficiently while providing a world-class customer experience.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

Responsibilities

Act a liaison between Labcorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualification

Customer service experienceMicrosoft OfficeSalesforce.comLaboratory Information SystemsBilingual (English/Spanish)MultitaskingCustomer service orientationCommunication skillsFlexibilityAdaptability