USA Tech Recruit ยท 1 day ago
Technical Support Engineer (Mandarin Speaking)
Elkhart, IN
Full-time
Hybrid
Mid Level
$70K/yr - $120K/yrUSA Tech Recruit's client is a global renewable energy company specializing in off grid power solutions. They are seeking a Mandarin speaking Technical Support Engineer to provide technical support for their off grid product portfolio.
Staffing & Recruiting
No H1B
Hiring Manager
Ethan L.
Responsibilities
Provide technical support for off grid power products including inverters, batteries, charge controllers, and complete off grid systems
Support customers and partners via phone, email, and online channels in both Mandarin and English
Diagnose system issues, identify root causes, and propose effective technical solutions
Support installation troubleshooting and system configuration for off grid applications
Collaborate with internal engineering, product, and sales teams to resolve complex technical issues
Travel to customer or partner sites when required for on site technical support or training
Document technical cases, solutions, and best practices clearly and accurately
Qualification
Required
Fluent in Mandarin Chinese and English
Must have full right to work in the United States. No visa sponsorship available
Proven hands on experience with off grid power products or off grid solar systems
Strong understanding of solar energy systems, energy storage, and power electronics
Experience in technical support, field support, or application engineering roles
Ability to work independently in a remote working environment
Willingness to travel occasionally based on client requirements
Preferred
Technical background in electrical engineering, renewable energy, or a related field
Experience supporting off grid residential or commercial systems
Experience working with North American customers
Familiarity with lithium battery and energy storage solutions
Benefits
Competitive salary and benefits package
Company
USA Tech Recruit
USA Tech Recruit is an award-winning technology recruitment agency.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase